Return Policy

You may return products purchased from www.store.stelvioexperience.it, without any penalty and without specifying the reason, within fourteen (14) working days from receiving the products purchased. You cannot exchange the purchased product with a different one or with a different size.
To return products we invite you to send an email to store@stelvioexperience.it within fourteen (14) working days from receiving the products purchased.
You will shortly receive an email confirming we accept your return request. The email will indicate a return number that must be attached to the goods you return, and the label to be used to return the goods with the shipping company we sponsor. If you decide to return products using a different shipping company other than us, Stex will not be responsible for the shipping costs or for any loss or damage to the products.
Return items must be:

  • shipped back to Stex within three (3) working days from the day of the return number has been sent to you.
    In the event that your return is not shipped within 3 working days from the receipt of the return number, you will not be entitled to any refund of sums.
    After the products have been returned, Stex shall check the conformity of the products and will start the refund procedure.
  • The products must not have been used, worn, washed or damaged;
  • The identification tag must still be attached to the products
  • The products must be returned, complete and unused, in their original packaging
  • Return items must be shipped in one single shipment. Stex reserve the right not to accept different products of the same purchase order, whenever returned and shipped in more than one shipment.
    You are kindly requested to send the return items to:
    STEX snc
    Via Funivia 34
    I-23032 BORMIO (SO) – ITALY
  • In the event that your return does not comply with the terms and conditions set out in section 5 of these General Terms and Conditions of Sale, you will not be entitled to any refund of sums already paid to Stex; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to Stex. If you do not wish to receive the products in the conditions in which they were sent back to Stex, Stex shall be entitled to keep the products and withhold the sums already received.

For any other information about return please contact us to: store@stelvioexperience.it